As the holiday shopping season ramps up, we want to address an important aspect of our order process during the Black Friday and Cyber Monday sales. We understand that circumstances may change, and you might consider canceling your order. However, we want to clarify our policy during this busy period to ensure transparency and efficiency.
Why Can’t You Cancel Your Order?
During the Black Friday and Cyber Monday sales, we experience an exceptionally high volume of orders. This surge requires our team to streamline operations to maintain our shipping efficiency. When you place an order during this time, our system is designed to prioritize timely shipping for all customers. This means that, regrettably, we cannot process cancellation requests for orders placed during this promotional period.
Our commitment to delivering your items on time is paramount, and adhering to this policy helps us achieve that goal.
What Are Your Options?
While we can’t accommodate cancellations, we want to provide you with alternatives:
- Refuse the Item Upon Delivery: If you’ve changed your mind about your order, you can simply refuse the item when it’s delivered. This way, it will be returned to us without further action required on your part.
- Return After Delivery: If your order has already been delivered, you can process a return through our easy-to-use returns portal. Simply follow this link: Return Link. This portal will guide you through the steps to return your item hassle-free.
We Appreciate Your Understanding
We appreciate your understanding during this busy time. Our goal is to provide excellent customer service while ensuring that all orders are fulfilled and shipped promptly. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.
Thank you for being a valued member of the Fringe Sport community! We wish you a happy holiday shopping experience.